Operations and Maintenance

Operations and maintenance support is an integral part of the day-to-day operations of any system. We help our customers to significantly improve capacity and capability through cost reduction, enhanced security, and increased user productivity. Our Team manages an array of existing applications for the Department of Defense and Federal agencies. As part of our O&M we provide support for:

• Legacy Systems. Technology is constantly changing and one of the largest challenges organization face today is aging systems. We possess specialized re-usable processes specifically dedicated to performing data migration that effectively maintains the integrity of the data resulting in a modernized high performing system.
• Network Operations Support. We recognize how important reliability and accessibility is to our systems networks. We ensure networks are running and available during the required hours of operations as well and provide support and resolution to any reported network problems immediately.
• Application Help Desk. Having a reliable and organized way to track all reported system issues and ensuring those issues get fixed is pivotal in the maintenance of our systems. Our highly qualified technicians work closely with our clients to identify and follow established processes and guidelines for help desk support. We use appropriate ticket tracking systems to ensure we provide timely and accurate resolutions.

Database Administration. Our database administration approach ensures constant integrity of the database and data warehouse systems by providing experienced database administrators to design, model, monitor, analyze, maintain, tune, back up, optimize and create reports from Government and non-government database systems, while maintaining consistent proven strategies and procedures for ensuring stability, sustainability and availability.